Privacy Policy
Effective Date: 21st May 2025
Last Updated: 21st May 2025
moat55 is a brand of NEXTGEN Group Australia Pty Ltd, an Exclusive Networks Company. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our platform, website, services, or representatives.
By accessing or using our website or services, you consent to the practices described in this policy.
1. Who We Are
moat55 is a brand of NEXTGEN Group Australia Pty Ltd, an Exclusive Networks Company.
We are committed to safeguarding your privacy and handling your data in a lawful, transparent, and secure manner.
If you have any questions, please contact us at:
info@moat55.io
Level 8, 165 Walker st, North Sydney, NSW 2060, Australia
2. What Data We Collect
We may collect and process the following personal data:
- Contact Information – Name, email address, phone number, company name, job title
- Account & Profile Data – Login credentials, user preferences, assessment history
- Usage Data – IP address, browser type, pages visited, actions within the platform
- Assessment Data – Information submitted or uploaded for license and infrastructure assessments
- Marketing Preferences – Communication preferences and consent choices
3. How We Use Your Information
We use your information to:
- Provide access to moat55 and deliver requested services
- Administer your account and provide customer support
- Communicate relevant product updates, insights, and marketing (with your consent)
- Improve our platform’s functionality and user experience
- Meet legal obligations or enforce contractual terms
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal data includes:
- Contractual necessity – To perform our obligations under a service agreement
- Consent – When you voluntarily provide your data or opt into marketing
- Legitimate interests – For platform improvement, fraud prevention, and analytics
- Legal obligation – When required by applicable law
You may withdraw your consent at any time.
5. Data Sharing and Disclosure
We do not sell your personal data.
We may share your information with:
- Trusted third-party service providers (e.g., cloud hosting, CRM platforms) under confidentiality agreements
- Affiliates within the NEXTGEN or Exclusive Networks group
- Legal authorities, if required to comply with applicable laws
All vendors are contractually obligated to comply with data protection standards equivalent to our own.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes it was collected for, including:
- The duration of your account usage
- Legal or regulatory compliance
- Internal reporting and audit obligations
Where applicable, assessment data may be deleted shortly after the project is completed, unless otherwise agreed.
7. International Data Transfers
Your data may be processed in countries outside your jurisdiction, including the United States, Australia, and the European Union, in line with applicable data transfer protections such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Binding corporate rules
8. Your Rights (GDPR and Global Standards)
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to processing or restrict usage
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, please contact: info@moat55.io
9. Data Security
We use robust security measures to protect your data, including:
- Secure AWS infrastructure
- Encryption in transit and at rest
- Regular penetration testing
- Role-based access controls
- Well-Architected Framework review by AWS-certified professionals
10. Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Improve site functionality and user experience
- Analyze traffic and behavior
- Customize content and marketing
You can manage your cookie preferences in your browser settings or through our cookie consent banner.
11. Third-Party Links
Our platform or website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page, and material changes will be communicated via email where appropriate.
13. Contact Us
If you have questions or concerns about this policy or how we handle your personal information, please contact:
info@moat55.io
Level 8, 165 Walker st, North Sydney, NSW 2060, Australia